Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about Red Light Secrets Museum

What is the significance of the Red Light Secrets Museum?

It is the world’s first and only museum dedicated to prostitution, offering an authentic, respectful, and educational glimpse into the lives of sex workers.

Where is the museum located?

The museum is situated in a historic 17th-century canal house that was once a functioning brothel, right in the heart of Amsterdam’s Red Light District.

What will I learn at the museum?

You will gain an insider’s view of the profession, learning about its history in Amsterdam, the daily routines of sex workers, and the social dynamics of the district.

Are the exhibits based on real-life experiences?

Yes, the museum features personal stories and audio narratives from a former sex worker, providing a genuine and unfiltered account.

Is the museum just for entertainment?

No, the museum is designed with a serious and educational tone, aiming to challenge stereotypes and foster understanding of the profession.

What is the “Confessional Wall”?

It is a special exhibit where visitors can anonymously share their own secrets, adding a unique, interactive element to the experience.

What is the museum’s role in the community?

The museum works in collaboration with advocacy groups to promote a more open, respectful, and less-taboo public conversation about the profession.

What are the museum’s operating hours?

The museum is open daily from 11 AM to 1 AM, with last admission at midnight.

How long does a typical visit last?

Most visitors spend about an hour in the museum, but we recommend setting aside 1.5 to 2 hours for a more in-depth experience.

Is photography allowed inside?

Yes, unlike the public streets of the Red Light District, photography and filming are permitted inside the museum.

Is there an age limit to enter?

Yes, all visitors must be at least 16 years of age to enter the museum.

Is the museum accessible for people with mobility issues?

Unfortunately, due to the historic nature of the building, the museum is not wheelchair accessible.

Are guided tours available?

The museum is a self-guided experience, with a comprehensive audio tour included in your ticket price.

Can I purchase tickets at the door?

While you may be able to, it is highly recommended to purchase e-tickets in advance to ensure your preferred time slot and avoid queues.

Are there restrooms and other facilities available?

There are public restrooms available in and around the museum, but the building itself does not have a cafe or cloakroom services.